Why do you have different Colored Warehouses?
Partypro consists of party warehouses that are colored to make navigation and ordering more convenient. The Green Warehouse is the central hub of Partypro and acts as the central sorting facility. The Green Warehouse offers individual party supplies (i.e. a package of 8 plates) at discount prices while the other warehouses offer party supplies at wholesale prices and in bulk quantities (i.e. a case of 6 packages with each package containing 8 plates). Each warehouse is located in a separate physical location, so orders consisting of more than one warehouse will arrive in more than one package. For more detailed warehouse explanation you can look at our bulk warehouse info page.

How do I know where I am on your site?
Each warehouse has a distinct background color to indicate which warehouse you are looking through. You can also look in the top left corner of your screen where you will see warehouse details listed for each warehouse. You can also look just under where you see the options for "Storefront, Account Info, and so on…" to see a breadcrumb trail so you can see exactly how you got to where you are now.

How can I find out if something is offered in bulk, or offered in individual quantities?
You can use the search feature on our site to find what you are looking for in any warehouses it may be offered. If you are already looking at an item, you can look directly below it to see if the phrase, "For greater savings, click here to view a similar BULK item", or "Click here to view a RELATED or SMALLER QUANTITY item" appears.

Do all of the warehouses work the same?
No. Each warehouse has its own minimums and shipping abilities; all of which can be found at the top left corner of the warehouse pages, in the View Cart page, or during the checkout process.

Is my information safe?
Yes. Our site has met the PCI data security requirements by passing a Security Metrics Site Certification vulnerability scan every quarter. Here is our Security Metrics certificate. (This keeps your information safe after you order).
In addition to the Security Metrics Scan, Partypro is also secured with a VeriSign SSL Certificate to encrypt data that is transmitted during checkout. The little padlock icon should show up when you are logged in or proceeding to the checkout page. (This protects your information while you order).
Both of these security icons can be found on any page under the left-hand navigation.
As you order, or when you are on pages that hold private information, you will see padlocks appear on your browser window's URL bar, or on the bottom of the page, depending on the browser you are using.
We are a current member of the BBB (Better Business Bureau) with an A+ rating.

What happens to the information I enter on your site?
Your information sits dormant in our database until you come back to visit. We do not sell your information to any group or organization, the information you provide here is used strictly with Partypro.com to get your order to you, and to make your ordering process quick and easy for your future purchases. You will only receive promotional emails if you request them, and you can quickly and easily click the "I don't want these emails" button on the bottom of the email so you will not receive them again. If you have multiple accounts with us you will need to opt out of the emails for every account as it is based on the email provided rather than the name on the account.

What do I do if I forgot my password?
You will need to enter your account number or email address on the login page and click, "Click here if you have forgotten your password" which will take you to a page where you will enter the answer to the secret question you provided when you created the account.

What is the default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for your order.

What is the default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for your order.

Can I edit credit card information?
Yes. You can edit credit card details when you go to the checkout page.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it in the "Account Info" page.

Can I have more than one shipping address?
Yes and No. You can add more than one shipping address to your account, but you cannot place an order with more than one shipping address.

Do you offer wholesale opportunities or any other special accounts?
Yes. Please contact customer service or read through Partypro's Affiliate information for more details on how to become an affiliate or to acquire a wholesale account.

How do I place my order?
Once you have put items in your cart and decided how you want to purchase, you click on checkout to go to the checkout page to complete your order.

Can I place multiple orders that are going to different locations?
Yes. You can place multiple order and have each of them go to a different location, but to do this you must click the "ADD" button on the checkout page for the shipping info rather than the "EDIT" button. "EDIT" will adjust the info on the existing orders in the system in addition to the order you are about to place. Those buttons deal with the account as a whole not the individual order, so always "ADD" new shipping addresses.

Do I have to use a credit card to order?
No. While credit cards are most commonly used and are the easiest way to place an order, you can use Band Issued Money Orders, or Purchase Orders (please see the P.O. info to see if you qualify). To proceed with either of these methods, you would need to…

• Put all of the items you want in your cart.
• Save the cart.
• Go to the checkout page to select the method of shipping you wish us to use, and check the "I agree with these terms and conditions"
• Print the checkout page and send it to us with the payment method.

When will my credit card be charged?
For Green Warehouse orders your card will be charged when the order is shipped. For bulk orders, your card will be charged when we submit the order to the bulk warehouse. This means that your card will be charged more than once for multiple warehouse orders. YOUR CARD IS NOT CHARGED AT THE POINT OF CHECKOUT.

Do you do CODs?
No. All payments must be collected before order is shipped.

Can I order over the phone?
We do accept phone orders. If you are having difficulty placing your order, you can create your account and save your cart, or write down all the item code numbers of the products you want and we will place the order online for you when you call. If our customer service team is exceptionally busy we may ask for your phone number so we can call you back when incoming calls calm down. To make your ordering process quick and easy, just click on the images of the items you would like and write down the Item Code number so we will know exactly which item you would like.

How long will it take for my order to arrive?
This question can actually be answered by you. All of the shipping times are based on the method of shipping that you choose when you go to the checkout. If a problem would arise with your order you would be called/emailed immediately to alert you. APO, and any order not being shipped within the continental U.S. will have a longer processing time due to customs, and additional packaging time should the order be coming from a bulk warehouse.

Does Partypro have a cut-off time for shipping?
Partypro has an order cut-off time of 10am CST (M-F). When reviewing your shipping time, please keep in mind that the times will change if the order is not placed before 10am CST (M-F). Since orders are not processed on non-business days, the shipping time will remain the same between Friday after 10am CST and Monday before 10am CST.

How accurate is your shipping calendar?
Our calendar takes into consideration where you are located, the method of shipping you choose, and processing time to prepare your order. The order can always arrive early, but the calendar is otherwise accurate. The only way the delivery time could be thrown off, is if something is wrong with the order (out of stock item, declined credit card, etc.) and we don't hear back from you after we attempt to contact you, or something completely out of our hands occurs with the delivery company that is delivering your package. If, for some reason, we are not able to calculate these details for you at the point of checkout, you would be contacted with the time frames and costs after placing the order. Contact customer service if you have any questions.

How much is shipping going to be?
Shipping is dependent on weight, size, distance the package will go, and the method of shipping that you choose. All of the shipping estimates will be provided to you with each method of shipping. The shipping calculator will give you a shipping option without having to place an order. Simply chose the items that you are wish to purchase and click on the shipping calculator, enter your zip code and the system will do the rest. You will be given a calendar with a date that the package will arrive by as well as other options for quicker shipping. Free shipping is always standard ground or US Postal Service shipping (normal ship times will depend on your location - we are located in Chicago).

International and APO customers will be contacted in regards to shipping time and cost after placing the order (These customers are under no obligation to proceed with the order until there has been approval for the shipping time and cost).

How does the Free Shipping work?
Orders of $50 or more from the GREEN WAREHOUSE that will be shipping within the contiguous 48 states (not shipping over country lines) are eligible for Free Shipping. Standard shipping applies (ground shipping via UPS or USPS) - expedited shipping (faster) shipping is offered but is associated with a shipping charge. Our shipping calendar/estimator will indicate when and how much it will cost to arrive in time for your event.

I ordered $50 from the Green Warehouse but it's not offering Free Shipping.
You may have ordered under the minimum from the Green Warehouse;or you may be shipping the package internationally, or to Hawaii or Alaska, in which case we are not able to offer Free Shipping as the package must be processed through customs since the order is going over international lines. Make sure you have ordered $50 from the Green Warhouse and that the package is being shipped within the 48 contiguous states (not shipping over country lines), and Free Shipping will be a shipping option.

Do I have to create an account to get a shipping estimate?
No. If you put items that you are interested in, into your cart and then click on the "Shipping Calculator" button you will have access to a shipping calculator that only needs your Zip Code OR City OR State, to provide you with a shipping estimate for each method of shipping. You can also access this feature from inside the "View Cart" page.

What do you mean by "shipping estimate"?
We estimate the cost of shipping as closely as possible online, but occasionally it can be off by a dollar or two. If there is a difference of $5 or more in the estimated cost vs. the actual shipping cost, we will call or email you immediately. We are always perfecting our shipping to make it as accurate as possible when your order is placed.

Do you have a general shipping price range for orders?
No. There is a base price for each method of shipping, but the prices go up based on the weight and size of that package, the distance that the package is going. Since party supplies come in many shapes and sizes we do not offer a "cost of the order" based shipping cost. You can easily get a shipping estimate with the shipping calculator which can be found when clicking the "Shipping Calculator"button.

Why do I have to pay for shipping from each warehouse?
Each warehouse is located in a separate, physical location, so each warehouse must ship its own products. Our shipping calculator will show you the shipping cost for each warehouse. We allow you to place one order that contains items from multiple warehouse and we take care of the rest, but it is no different than placing 2 or more orders that are coming from different places.

How does shipping work for your international orders and APO orders?
For APO and any order that needs to cross over water or international borders, you will not be provided a shipping cost at the point of checkout. Instead, you will be emailed the shipping cost within two (2) business days at which point you would confirm that you would like us to continue processing the order. (this will change soon, if you are given an extimate through the "Shipping Calculator" the problem is probably been fixed).

What happens if I make a mistake with the address I provide?
It depends on the processing status of the order. If you call us to correct the address before the order ships, there is no problem and the order will ship out correctly. However, if you contact us after the order has shipped, UPS applies a fee of $10 for ground shipment address corrections, and a $12 charge for air shipment address corrections. These fees will be billed to your account.

What happens when my shippment is delayed due to adverse weather conditions?
If an order is delayed due to adverse weather conditions, transit time cannot be guaranteed and shipping charges will not be refunded.

How do I cancel an order?
If you want to cancel an order you must contact customer service immediately. We will try to accommodate your needs to the best of our abilities, but if your order has shipped, or is at a point in any of the bulk warehouses that it can no longer be cancelled, we may not be able to cancel the order. If the order cannot be cancelled, customer service will advise you as to how you can proceed with the order.

Can I adjust my order after it has been placed?
It depends. Depending on the status of the order, we cannot guarantee that the order will be eligable for adjustment. If we can adjsut the order we will do so.

How can I track my current orders?
The "Order Status" links can be found on the bottom of any page in the site, or to the right of your screen on any given category page of the site. Once you click on this link and log into your account you will be able to see all of your orders and invoices along with all of their tracking information and order details. Unfortunately, bulk orders (orders not from the Green Warehouse) do not have real-time tracking available through our site. To get updates on non-Green Warehouse orders you will need to contact customer service.

Can I get copies of my old invoices / receipts?
Invoices can also be found in the "Order Status" area by clicking on the "Order Status" link or going into your account and clicking on the "Customer Statement" link provided.

Why does my order still say in warehouse for picking?
For bulk orders (orders not from the Green Warehouse), your status will say this even after you receive your package. For Green Warehouse orders this simply means that the order has been printed and sent to the warehouse, and is in line to be packed. For more detailed information you can look at the explanations on the order status page.

I placed one order why do I see 2 order numbers?
If you placed an order consisting of Green Warehouse and other warehouse items the order was split so it could process through the correct warehouses. You can place your orders separately online as you checkout, or we will split the order once it is submitted.

What is your Return Policy?

• We gladly accept returns within 30 days of delivery.
• Product must be in its original packaging, unopened (with no exceptions).
• Merchandise returned without a return authorization (RMA) number issued by customer service, will not be accepted.
• Items that will not be credited back are: DISCONTINUED, SEASONAL which includes: Pre-Inflated balloons, New years, Christmas, Halloween, Graduation, merchandise with a date on it or season indicator (i.e. Super bowl XXXV or Kentucky Derby…), and similar items. Catering products including: trays, punch bowls, steam pans, and similar items. Wearable items that are not sold in a package which include: leis, hats, vests, tiaras, and similar items.
• Bulk items purchased in case count must be full cases to be eligible for return. Partial cases will not be returned.
• Please call customer service for an RMA number and approval before sending product back to our facilities.

**There is a 20% restocking fee for returns. Customer is responsible for shipping merchandise back to our distribution/sorting facility. And the Shipping is not returned.

Can I return products to your physical store in Grayslake IL?
It depends on the product. Before attempting to return any products purchased online to the physical store you will need to contact customer service.

How do I know if a product is in stock?
The Green Warehouse items will indicate whether the item is, or is not in stock before ordering. The bulk warehouses do not have any indication for current stock. Our Site updates every 24 hours and since we get new shipments in everyday, our system will allow you to place orders even when an item is not in stock. If an item is out of stock we will contact you when the problem is discovered; we will attempt to talk to you directly. However, if we leave a message, we will indicate whether the order is on hold, or if we are going to continue processing the order to meet your delivery date. Either way you can and should contact us back to tell us how you would like to proceed. If we can still make adjustments to the order we will do so.

**Unfortunately, we are not able to alert customers in regards to items being out of stock in the Red Warehouse. All other warehouses have the means to alert the customer, except the Red Warehouse. We will do anything we can to adjust the situation, should anything be out of stock. We do apologize for any inconvenience.

Do you ship back-orders?
No, we do not ship back-orders. If an item you ordered is out of stock, we will attempt to contact you to find out how you would like to proceed. If we leave a message we will indicate whether the order is going to continue processing, or if we are holding the order to hear back from you. If we state that we are going to continue with the order you will have to contact us back immediately to attempt to adjust the order before it is too late (we cannot guarantee that we will be able to adjust the order if we previously stated that it would continue processing). For orders being held, we will wait to hear from you to know whether you want to hold the order for stock, or if you would like us to ship what is available. If you want us to ship what is available, but would still like the other items that were out of stock, you would need to place a separate order for the items that were originally out of stock. This new order would be considered completely separate from your original order.

How do you update and contact your customers regarding orders?
We contact our customers via phone and email. We attempt to call first, but if we cannot leave a message, or no one answers the phone we will send an email, otherwise we only leave a voicemail. If you do not live within the 48 contiguous states we will only contact you via email, though you can always feel free to call customer service for assistance.

Where is your physical store located?
We are located at 1860 N. IL. Rte. 83 Grayslake IL 60030.
You can click here for directions to our store. BEWARE!!! GPS systems will lead you south of our store for reasons we have not figured out yet.

What are your hours?
Our office hours are Monday-Friday 8am-5pm, Saturday 9am-4pm Central Standard Time (Closed Sundays)
Our store hours are Monday-Thursday 9am-8pm, Friday 9am-6pm, and Saturday 9am-4pm (Closed Sundays)