• Learn about our on-line shop
• Pricing And Discount
• Payment Options
• Our Return Policy
• Tracking Your Order

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You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.

No. You cannot have more than one billing address. But you can change your billing address by editing it.

Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

The taxes on your order depend on the tax zone that you belong to. You must select the tax zone that your billing address falls in for this purpose.

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

No. You cannot delete any address but you could change it by editing it.

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

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To cancel an order, you must contact our customer service executive by telephone and they will give you further information. We will make every effort to accomodate your request; however, orders that have already shipped or orders placed from our bulk warehouses may not be able to be canceled.

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

We will accept payment for an order with a bank issued money order. If you wish to pay by money order, the order should be processed over the phone with our customer service department and we must receive the payment before your order will be shipped. If you need any further assistance, please contact our Customer Service Department at 847-543-9779.

If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.

There are various payment options available online such as Visa, Master Card, American Express and Discover Card. Select the option most suitable to you in the "Payment Method" area while creating an order. If you wish to pay by money order, you must send us the payment before your order can be shipped. If you need any further assistance, please contact our Customer Service Department.

-We gladly accept returns within 30 days of delivery.

• Product must be in its original packaging, unopened (with no exceptions).

• Merchandise returned without a return authorization (RMA) number issued by customer service will not be accepted.

• Items that will not be credited back are: DISCONTINUED, SEASONAL which includes: Pre-Inflated balloons, New years, Christmas, Halloween, Graduation, merchandise with a date on it, and similar items. Catering products including: trays, punch bowls, steam pans, and similar items. Wearable items which include: leis, hats, vests, tiaras, and similar items.

• Bulk items purchased in case count must be full cases to be eligible for return. Partial cases will not be returned.

• Please phone customer service for an RMA number and approval, before sending product back to our facilities.

 **There is a 20% restocking fee for returns. Customer is responsible for shipping merchandise back to our distribution/sorting facility.

Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

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